Service Desk Consultant - Shifts
New Today
Competitve + Shift Allowance
The role holder will be responsible for incident handling, Operator services and request fulfilment on a secure national agency contract. Working collaboratively with internal teams and third party suppliers to ensure services are delivered within agreed time scales. Additionally, excellent communication skills help build and maintain strong relationships with customer, suppliers and senior management.
The successful candidate must be willing to work a shift pattern of 24/7 365 and undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years.
Provide Secure operator services.
Maintain a high level of customer service and build strong relationships with users.
Maintain SC level security clearance.
Knowledge of Microsoft applications across multiple operating systems.
Team collaboration working closely with other teams and third party suppliers to ensure comprehensive support and knowledge sharing
Were a brand built on connecting people whether thats friends, family, businesses, or communities. Working here, youll receive an attractive salary and a range of competitive benefits, but more than that youll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
22 days annual leave (plus bank holidays)
Generous pension scheme
BT Share Plan
Discounted BT products including TV, Broadband and Mobile
With over 175 years of heritage, BT is now the flagship business brand of BT Group. But its not just the technology that matters, its what it can do to help them build stronger, smarter, more secure businesses.
We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.
With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.
Although these roles are listed as full-time, if youre a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
- Location:
- Dumbarton, West Dunbartonshire
- Job Type:
- PartTime