Service Desk AnalystLocation: Rushmere Department: IT ¦ Pilgrim's EuropeWe're looking for a Service Desk Analyst to join our 24/7 European IT Service Desk team, delivering high-quality, customer-focused support across the business. This is an exciting opportunity for someone passionate about technology, service excellence, and continuous learning.What You'll Do Provide first-class IT support across incidents and service requests Manage and prioritise tickets within agreed SLAs Resolve issues at first point of contact wherever possible Support major incidents and VIP requests Maintain accurate ticket updates, categorisation and ownership Contribute to service improvements and knowledgebase content Work closely with wider IT teams to ensure seamless support What You'll Bring Strong customer service and communication skills Experience in an IT or technical support environment Calm, professional approach in fast-paced situations Analytical mindset with strong problem-solving skills A flexible, positive team-player attitude IT qualifications or ITIL experience (desirable) JBRP1_UKTJ