We're looking for a proactive and employee-focused Service Desk Analyst to join our IT team at Watkin Jones. In this dynamic role, you'll act as the first and second line of IT support across the business, ensuring the smooth operation of systems and services for all staff. You'll provide comprehensive 1st and 2nd line support, including troubleshooting technical issues, installing hardware and software, managing system administration, and delivering user training. Being based in our London office, you will also be point of contact to provide IT support to the London office. Key Responsibilities: Act as the first point of contact for IT queries, providing effective 1st and 2nd line support. Set up and configure new and replacement hardware. Accurately log service requests and incidents, escalating complex issues when necessary. Deliver IT induction training for new starters. Coordinate equipment dispatch via couriers and manage IT inventory. Collaborate with technical teams to resolve issues efficiently. Manage warranty and support cases with third-party vendors. Maintain mobile phone assets and liaise with external providers. About You: Level 3 qualification (A-Level, NVQ) or equivalent experience in a relevant field. Committed to continuous professional development, with evidence of ...