Service Desk Analyst - South

New Yesterday

About The Role
As Service Desk Analyst (South), youll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation.
This is a hybrid, home-based role, where most support is delivered remotely via our Service Desk. Youll be the first point of contact for ICT issues and requests, helping colleagues resolve problems quickly, clearly and with confidence - whether thats troubleshooting devices, supporting business applications, or guiding users through solutions in a calm and friendly way.
Because we support many sites, the Service Desk is split geographically. This role is aligned to the South of England, meaning that when on-site support is required, youll be the person who visits our southern locations. This could include installing or replacing equipment, resolving issues that cant be fixed remotely, or supporting services face-to-face when needed.
For this reason, youll need to be home-based within an hours drive of Reading, have a valid UK driving license and car , and willing to travel across the South as required. However, day-to-day, youll be very much part of the wider Service Desk team, supporting users nationally and working closely with ICT colleagues.
This role is about delivering dependable, high-quality ICT support - making technology feel accessible, reliable and supportive for everyone who uses it.

About The Candidate
Youre someone who takes real pride in delivering excellent customer service, and you genuinely enjoy helping people.
Youll already have experience providing 1st and 2nd line ICT support, with a solid understanding of modern workplace technology such as Windows, Android and Apple devices, mobile technology, cloud-based applications and everyday business systems. Youre confident logging, triaging and resolving incidents, and you know when to escalate issues appropriately. Just as importantly, you can explain technical solutions in clear, non-technical language.
What really sets you apart is your attitude. Youre approachable, patient and proactive, and youre known for going above and beyond to help colleagues - whether thats following up to make sure an issue is fully resolved, taking ownership of a problem, or spotting ways to improve the service. You understand that great ICT support builds trust, not frustration.
Youre comfortable working remotely as part of a wider Service Desk, managing your own workload and priorities, while also being flexible enough to travel to sites when hands-on support is needed. Youre organised, reliable, and happy to get involved in whatever is required to keep services running smoothly, including occasional out-of-hours or bank holiday cover on a rota basis.
Because of the on-site element of this role, its essential that you: Live within one hours drive of Reading
Hold a full UK driving licence
Have access to your own car and are willing to travel to southern sites when required
Above all, youll share our values, bring a positive and customer-focused mindset, and take satisfaction in being someone that colleagues across the organisation trust and rely on.

About The Company
A registered social landlord andone of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.
Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. Thats where you come in.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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Location:
Reading
Salary:
£30,000
Job Type:
FullTime
Category:
IT

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