Role: Service Designer

Rate: £425 p/d (Inside IR35)

Location: Fully Remote

Duration: 3 months

We are seeking an experienced Service Designer with Government Digital Service (GDS) experience to design and improve end-to-end public services. You will work in multidisciplinary teams to ensure services are user-centred, accessible, and meet the GDS Service Standard.

Experience Required:

• Proven experience as a Service Designer on GDS / UK public sector services
• Strong understanding of the GDS Service Standard and service assessments
• Experience working in agile, multidisciplinary teams
• Ability to design for accessibility and inclusion
• Excellent stakeholder management and communication skills

Responsibilities:

• Design end-to-end services across the full-service lifecycle (discovery, alpha, beta, live)
• Create and maintain service blueprints, user journeys, and artefacts
• Collaborate with product, design, delivery, research, and technical teams
• Apply systems thinking to complex service problems
• Ensure services meet GDS Service Standard and assessment requirements
• Facilitate workshops and co-design sessions with stakeholders and users