Job Title: Service Designer

Location: Edinburgh Pay Rate: £600 - £700 per day via Umbrella Contract Length: 6 months (potential extension) Hybrid Working: On-site twice per week (Wednesday & Thursday)

About the Organisation

Our client is a large, customer-focused financial services organisation undergoing a significant digital transformation. With millions of customers across the UK, they are investing heavily in digital platforms, services, and people to deliver seamless, multi-channel experiences that meet the needs of modern customers.

Who We're Looking For

We're seeking an experienced Senior Service Designer to lead the creation of seamless digital experiences, champion user-centred design, and help advance service design practices across the organisation.

About the Role

As a Lead Service Designer, you'll work within a multidisciplinary team of designers, researchers, and strategists across a wide range of initiatives.

You'll be confident across all aspects of service design, including:

Needs definition Journey mapping Service blueprinting Storytelling Facilitating workshops Applying design thinking methods Using evidence and insight to influence stakeholdersYou'll be passionate about your craft and enjoy developing others-whether that's advocating for service design within product teams, shaping new ways of working, or helping evolve design maturity across the organisati...