Service Delivery / Transition Manager (DV Security Clearance)
4 Days Old
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching). We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
The Space, Defence and Intelligence business unit in CGI is a true IT Systems Integrator. We work, build, and operate bespoke, technically complex, mission‑critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes, and our deep expertise across space, defence, intelligence, aerospace, and maritime, all underpinned by our end‑to‑end cyber capability. We work collaboratively with global technology companies, cutting‑edge SMEs and academia to deliver the optimal solution for each client.
Due to the secure nature of the programme, you will need to hold the highest level of UK Security Clearance or be eligible to go through this clearance. This role will be based out of a client site near Basingstoke.
Candidate Profile
This role sits at the heart of delivering complex service and delivery solutions that enable mission‑critical outcomes. You will take ownership of transition and delivery activities, lead expert workstreams, and collaborate across teams and partners to drive measurable success. As part of the leadership team, you will influence strategic decisions, strengthen client outcomes, and help shape secure, resilient digital services. You will lead the transition, delivery, and service management of a complex Defence project within a large‑scale application integration programme, overseeing multiple SME‑led workstreams and ensuring alignment with contractual, commercial, and operational objectives. You will work closely with clients and suppliers, taking ownership of service outcomes, driving continuous improvement, and managing 24/7 SME on‑call support alongside disaster recovery activities.
Key Responsibilities
Lead and coordinate delivery management
Own and govern service transition and delivery
Manage multiple SME‑led workstreams
Support recruitment and development of team members
Foster professional growth and career progression
Build strong client and supplier relationships
Provide oversight of contract, commercial, and service performance
Ensure effective delivery across hybrid programme models
Required Qualifications To Be Successful In This Role
Extensive experience within Defence and enterprise‑scale programmes
Proven Service Delivery leadership on large programmes
Experience of contract and commercial management
Strong client and supplier relationship management
Experience working within secure environments
Experience of hybrid delivery approaches, including SAFe Agile
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- Location:
- Basingstoke
- Job Type:
- FullTime
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