Are you an experienced, people focused Service Delivery Manager looking for a role where you can lead from the front in a structured, customer-centric environment?Our client is an established and growing managed IT services provider with a strong reputation for quality and care. This role offers the opportunity to take real ownership of service delivery within a close-knit team and the chance to shape and improve how services are delivered across the business.Service Delivery ManagerWaterlooville (Hybrid - 3 days office, 2 days home)£47,000 to £53,000 per annumIn this role, you will be working within a team of 11 accountable for the day-to-day performance of managed IT services, the development of the Service Desk and Specialist Engineering teams, and the overall customer experience.Looking for someone experienced, logical, and driven - someone who can hit the ground running, bring clarity and structure, and isn't afraid to constructively challenge when needed.Key ResponsibilitiesLead, support, and develop the Service Desk and Specialist Engineering teams in a positive, people-first environmentOwn day-to-day service delivery across all managed servicesConduct regular one-to-ones, performance reviews, and development planningMaintain and improve service management practices aligned with ISO/IEC (phone number removed)Identify and deliver service improvement initiativesUse service data and feedback to inform decision-makingCollaborate with Security, Operations, and wider teams to ensure smooth transition of new or changed servicesSkills and ExperienceEssentialProven experience in a Service Delivery Manager or similar role within IT servicesStrong background leading and developing technical teamsExperience working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance)Solid understanding of IT service management principles (incident, problem, change, request)Experience owning SLAs, service reporting, and improvement initiativesConfident communicator with the ability to manage escalations professionally and empatheticallyStructured, organised, and comfortable taking accountabilityDesirableITIL certification (or equivalent practical experience)Experience supporting ISO auditsBackground within an MSP environmentExperience working alongside Customer Success or relationship management teamsWhy Apply?This is a local opportunity within a smaller, caring organisation where you can genuinely make an impact. You'll have visibility across the business, the chance to learn broadly, and the autonomy to shape service delivery in a meaningful way. #J-18808-Ljbffr