Service Delivery Manager

Remote – UK based

Up to £60,000

VIQU has partnered with a leading MSP to recruit an experienced Service Delivery Manager to work with their client base. This hands-on role focuses on managing customer relationships, ensuring service excellence, and identifying opportunities for improvement. You will oversee service delivery, engage clients through regular reviews, and collaborate closely with internal teams to drive continuous improvement.

Key Responsibilities of the Service Delivery Manager:

Manage day-to-day service delivery for medium-sized clients. Develop strong client relationships, acting as the primary point of contact for service queries. Conduct quarterly business reviews and identify opportunities for improvement. Collaborate with internal teams to ensure service SLAs and KPIs are met. Support upselling and adoption of new products and services where appropriate. Proactively manage risks and escalations to maintain client satisfaction. Work closely with technical teams to understand client environments and solutions, including backup and cloud services. Drive process improvements to enhance service quality and efficiency. Key Requirements of the Service Delivery Manager:

Minimum of 3-4 years’ experience in a Service Delivery or Customer Success role within a Managed Service Provider (MSP). Proven ability to manage client relationships and deliver excellent service. Familiarity with cloud, data, or service desk solutions; backup technologies (e.g., Rubrik) advantageous but not essential. Strong communication, organisation, and stakeholder management skills. Proactive, eager to learn, and a great team player. Ability to travel for quarterly client meet-ups and social events. Experience working in internal-only roles will not meet the requirement – MSP exposure is essential. Ability to attend quarterly in-person meet ups. Apply today to speak with VIQU in confidence or contact Katie Dark via the VIQU website. Know someone exceptional? Refer them and receive up to £1,000 if successful (terms apply).

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Service Delivery Manager

Remote – UK based

Up to £60,000