Sanctuary provide in-house repairs and maintenance services for an extensive portfolio of properties across Sanctuary organisations. As part of a not-for-profit organisation, we aim to achieve outstanding results for our customers based on our values - working in an open and transparent way, creating strong partnerships with our customers and providing a first-class customer service.

Service Delivery Manager

Based in Hackney, London, E9 – Working across London

£47,319 - £49,809 per year

40 hours per week – Shifts to be worked from 8:00am to 16:30pm over a 6 day rolling rota

We have new and exciting opportunity for a Service Delivery Manager to join our dedicated and newly established Rapid Response team in London. You will lead a team of 10 to 20 directly employed operatives as well as subcontractors. Key responsibilities include operational management of the end-to-end delivery of void repairs across the London region, ensuring that void properties are turned around to target, within budget and to our Lettable standard. On-site, you will manage multi-trades, drive productivity, and oversee performance. You will also be responsible for scoping void works, ensuring Health & Safety compliance, conducting risk assessments, and leading toolbox talks, supervising your team and post-inspecting works to ensure they meet Lettable standards. Effective resource and workload planning, quality assurance through regular audits, and maintaining documented records are crucial.

This is a rewarding role where you will make a meaningful difference by ensuring our homes, teams and operations run smoothly and professionally.

A full UK driving licence is required as you will be provided with a company van. You will also have opportunities to develop your career within Sanctuary.

The role of Service Delivery Manager will include:

• Overseeing repairs and refurbishment projects to void properties, ensuring they are carried out to a high standard
• Inspecting works completed to ensure these represent value for money e.g. efficient use of materials
• Maintaining compliance for health and safety, ensuring this is promoted and adhered to
• Handling complaints and breakdowns in service to meet customer expectations
• Working with colleagues to ensure work is arranged, prioritised and completed in an efficient manner
• Building relationships with internal and external stakeholders and ensure the customer is our main focus.

Skills and experiences:

• To ensure full compliance with Building Safety legislation, candidates applying for this role must be qualified to ILM membership (The Institute of Leadership) and have a NVQ Level 3 in a core trade subject, currently undertaking the qualification or prepared to undertake this qualification with the support of Sanctuary Group
• Recent experience of undertaking a similar role, preferably within a building maintenance or facilities management environment
• Working knowledge of the application of Health and Safety legislation
• Proven experience of working to deadlines and prioritising workloads
• Basic user of Microsoft Office packages, specifically Microsoft Excel, Word and Outlook (or similar)
• This role will involve driving on company business. In order to drive a company vehicle, drivers must hold a full valid UK driving licence

About us

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £47,319 per annum (rising to £49,809 per annum after 12 months, subject to satisfactory performance) pro rata

For more information please click here

View the job profile (if the link is unavailable please visit the Sanctuary careers website)

Closing Date: 14 April 2026

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – propertyservices.rec@sanctuary.co.uk

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at - http://www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent unlawful working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.