Service Delivery Manager

3 Days Old

Service Delivery Manager Peterborough – Permanent – Hybrid £65,000 - £70,000 VIQU has partnered with a large, growing organisation to recruit a Service Delivery Manager to lead and transform IT support across a national network. This is a newly created opportunity to build a centralised function from the ground up, bringing structure, governance and consistency to a highly distributed environment. The Service Delivery Manager will play a key role in shaping strategy, implementing ITIL-aligned processes, and improving outcomes for over 75,000 users. This role is ideal for a Service Delivery Manager who thrives in ambiguity and wants to design and deliver a best-in-class function. Key Responsibilities: Design and implement a centralised IT support model. Establish governance, SLAs, and performance frameworks. Embed practical ITIL processes and best practices. Lead and manage a team of 6 Regional Managers. Oversee delivery across a distributed IT function of 160 staff. Drive consistency across multiple regions and sites. Act as a key stakeholder contact across the organisation. Collaborate with transformation teams to enha...
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Location:
Peterborough
Salary:
£75,000
Job Type:
FullTime
Category:
Management & Consultancy

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