Service Delivery Manager

New Today

Manpower are currently seeking a Service Delivery Manager to work with our global FMCG client Unilever, renowned for brands such as Dove, Sure, Persil, and Simple, and become an integral part of their fast-paced FMCG environment.
The position is based in Seacroft, Leeds. This is a full-time ongoing role, requiring 37.5 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £35,100 per annum, depending upon experience.
The Service Delivery Manager is responsible for developing and maintaining a close relationship with key client contacts to ensure delivery of SLA's and achievement of all contractual KPI's.
They will have task management responsibility for the delivery team across the relevant areas, supported by on-site operational team and proactively identify service delivery performance issues & provide solutions.
The successful applicant will ensure a professional relationship is maintained with the client and that best practice is followed under all circumstances as well as managing changes to services, policies, procedures, and resources to satisfy legislation and to positively and flexibly meet business requirements.
Core Responsibilities:
Customer Relations & Service Delivery
Develop and foster close customer relationships
Interaction with all clients functional mangers
Deputy interface with client senior management
Provide strategic and tactical support to clients
Client service improvement initiatives
Achievement of all Contract SLA's
Line Management & Internal Reporting
Overall management of the SOW delivery team
Conduct monthly reviews for direct reports
Conduct annual appraisals for direct reports
Support and provide guidance as required
Development and Coaching of own team
Providing proactive solutions to 'people' issues
Report into Contract Manager on escalated issues
Deputy interface with Manpower senior management
Management Information
Produce weekly / monthly reports within timelines
Produce additional MI / reports as requested
Provide statistical analysis of service deliverables as requested
Policies & Procedures
Full understanding of, and compliance with, all related Employment Legislation, HR policies and procedures. Ensure all policies and procedures are kept up to date.
KEY MEASURES:
Achievement of agreed SLA's and KPIs
Strength of client relationship
Activity targets including meetings with the client and achievement of agreed SLA's
SKILLS & EXPERIENCE:
Essential
People Management skills, with previous experience of leading and managing a team
Excellent inter
personal skills
Self-managing, detail conscious and tenacious
Innovative, able to plan effectively with the drive to translate plans into actions
Maintain & produce accurate MI as required.
Desirable
Working knowledge of Excel workbooks and spreadsheets
Scientific qualification at degree level or experience working within a scientific environment
Knowledge of Research & Development functions
Leeds working environment:
There is a canteen available onsite serving hot and cold food:
There is a Staff Shop where Contingent Workers can buy discounted products.
Free tea and coffee on site.
Free parking.
R&D sites have Free Fruit, Relaxation/Energy facilities like Table Tennis.
Uniform for factory workers.

TPBN1_UKTJ
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Location:
Seacroft
Salary:
£35,000
Job Type:
PartTime
Category:
IT

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