Service Delivery Manager - FinTech

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Job Description

Service Delivery Manager - FinTech


Our client is one of the country’s fastest growing FinTechs and, with hybrid working in central London, are looking to hire a Service Delivery Manager.


This is an initial 6 month FTC, with a pro-rated salary of £70K.


You’ll focus on delivering high service quality and continuously enhancing the customer experience.


You’ll be the primary post-implementation contact for customers, manage service performance and act as the voice of the customer internally to deliver a seamless service.


This is a hands-on role covering service delivery, account management, operational oversight, and coordination of projects.


Requirements


  • Proven experience in Service Delivery Management, IT Service Management or similar
  • Experience managing B2B client relationships
  • Solid understanding of ITIL principles
  • Experience in incident and problem management
  • Strong analytical and problem-solving skills
  • Excellent communication skills
Apply
Location:
City Of London
Job Type:
FullTime
Category:
Transportation And Storage

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