Service Delivery Manager – 6 month FTC - £70K

Our client is one of the country’s fastest growing FinTechs and, with hybrid working in central London, are looking to hire a Service Delivery Manager.

This is an initial 6 month FTC, with a pro-rated salary of £70K.

You’ll focus on delivering high service quality and continuously enhancing the customer experience.

You’ll be the primary post-implementation contact for customers, manage service performance and act as the voice of the customer internally to deliver a seamless service.

This is a hands-on role covering service delivery, account management, operational oversight, and coordination of projects.

Requirements

• Proven experience in Service Delivery Management, IT Service Management or similar
• Experience managing B2B client relationships
• Solid understanding of ITIL principles
• Experience in incident and problem management
• Strong analytical and problem-solving skills
• Excellent communication skills