Service Coordinator (Engineering)

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Service Coordinator (Engineering) £26,000 + 24 days holiday + Flexitime + benefits Exeter Are you an experienced engineering service coordinator looking to further your career with a well-established company supplying to clients globally? Are you looking to work for a company that offers excellent benefits, work-life balance and the opportunity to train, develop and further your career? On offer is a Service Coordinator role where you will manage the efficient route planning of up to five company-employed engineers for the timely and efficient completion of warranty and charge visits. This role requires you to develop a rapport with the engineering team and build relationships with the immediate team, internal departments and customers. The role: Receive telephone calls from customers, dealers and engineers, ensuring all calls are dealt with promptly and in a friendly and professional manner. Log customer issues onto the Customer Relationship Management (CRM) system, detailing all communication to the customers Respond to email enquiries from customers, ensuring they are dealt with in a timely and professional manner Assist in planning efficient routes for the company's employed engineers, informing relevant other departments within group of the calls to be attended on a weekly basis
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Location:
Exeter
Salary:
£26,000
Job Type:
FullTime
Category:
Customer Service & Support

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