Service Charge & Section 20 Officer

New Today

Farringdon
* This role is being advertised as a Service Charge &Section20Officerbut on appointment your job title will beSection20ConsultationOfficer
The role
We are currently seeking an experienced Section 20 Consultation Officer to join our Section 20 Consultation team.
As a Section 20 Consultation Officer you will report to the Section 20 Consultation Manager. You will be responsible for delivering a high-quality service to service charge payers and other stakeholders. You will work collaboratively with colleagues and teams across Southern Housing to support and contribute to delivering a high-quality and seamless Section 20 consultation service.
This is a hybrid working role with an expectation of at least twodays working in ourFarringdon Office.
What youll do
To works as part of the Section 20 Consultation team responsible for the preparing and issuing appropriate Section 20 notices, including Qualifying Long-Term Agreements (QLTA).
To regularly calculate and issue Section 20b notices within statutory timeframes to fully protect the financial position.
Work with the Service Charge team in preparation of Section 20b notices for works or services that may need to be deferred.
Delivering a customer-centric service to service charge payers, dealing with their written observations, resolving customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
Supporting the building and embedding of the systems and processes required to support the delivery of Section 20 consultation.
Work with the Section 20 Consultation Manager on preparing monthly, quarterly and annual information and reports.
Maintaining strong business partnering relationships with key stakeholders and to provide accurate advice and information about Section 20 consultation, QLTAs and Section 20b notices to facilitate the decision-making process.
What you need
Experienced of legal aspects of leasehold law and regulations, especially as it relates to Section 20 and 20b notices.
Strong organisational skills, able to control and deliver a range of tasks to meet deadlines.
Ability to work effectively with a range of different stakeholders whilst maintaining customer service excellence.
Excellent communication skills (written and oral).
Excellent financial and numerical skills.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 01 April 2026 at 23:59
Please note, we reserve the right to close the advert early if we receive a suitable number of applications.
Applying for roles with us
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
About us
At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailersdiscounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.

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Location:
City Of London
Salary:
£35,000
Job Type:
FullTime
Category:
Finance

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