Service Charge Manager
Location: Birmingham
Contract: Permanent
Are you a confident, people‑focused leader with a strong background in service charge accounting? We're working with a well‑established Birmingham-based organisation that is looking for a Service Charge Manager to provide clear leadership, set standards of excellence, and take ownership of the service charge function.
This role is ideal for someone who enjoys leading from the front, developing others, and using their technical expertise to drive consistency, accuracy, and confidence across a service charge portfolio.

The Role
As Service Charge Manager, you'll have full responsibility for leading, coaching, and motivating a service charge team while maintaining oversight of all service charge accounting activity. You'll act as a trusted point of escalation for both your team and key stakeholders, ensuring issues are resolved proactively and professionally.
Leadership & Team Development

• Provide visible, hands-on leadership to a team, setting clear expectations and high standards.
• Coach, mentor, and support team members to build capability, confidence, and long‑term progression.
• Manage performance effectively through regular feedback, reviews, and structured development conversations.
• Allocate workload strategically to ensure deadlines are met without compromising quality.

Service Charge Governance & Financial Oversight

• Oversee the preparation and reconciliation of annual service charge accounts in line with legal and regulatory requirements.
• Ensure compliance with RICS guidance and internal accounting controls.
• Act as a senior point of contact for property managers, clients, and external auditors on service charge matters.
• Support month‑end and year‑end processes, ensuring accuracy and transparency at all times.

Planning, Reporting & Continuous Improvement

• Review and sign off service charge budgets and statements before issue.
• Analyse performance data and KPIs to identify risks, trends, and opportunities for improvement.
• Drive process improvements that enhance efficiency, consistency, and team effectiveness.
• Support forecasting and reporting to aid informed commercial and operational decision‑making.

Stakeholder Leadership & Issue Resolution

• Handle high‑level or complex service charge queries with professionalism and authority.
• Build strong working relationships with internal colleagues and external stakeholders.
• Chair team meetings and lead discussions that promote clarity, accountability, and progress.

What We're Looking For

• Solid experience managing service charges within a property environment.
• A proven people leader who enjoys developing teams and setting direction.
• Strong technical knowledge of service charge accounting and RICS regulations.
• Calm, credible decision‑maker with excellent communication and stakeholder skills.
• Someone who takes ownership, leads with confidence, and raises standards.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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