We are looking for a dedicated Service Charge Analyst to join our team and ensure accurate calculation, construction, and issuance of service charges while providing expert support to our residents. Main Responsibilities: * Accurately calculate, construct, and issue all estimated and actualised service charges, ensuring compliance with legal deadlines, contractual agreements, and internal policies. * Manage complex cases to ensure full cost recoverability. * Deliver exceptional, customer-centric service by resolving complex queries and complaints from service charge payers. * Work collaboratively with internal teams and external partners to resolve disputes and dissatisfaction effectively. * Prepare service charge information and evidence for First Tier Tribunal and attend hearings if required. * Identify improvements in service charge calculations and communication to residents. * Share knowledge and contribute to building resilience within the service charge setting team. Skills, Knowledge & Experience: * Proven experience in service charge analysis with thorough knowledge of residential and commercial service charge management. * Strong understanding of current legislation and sector best practices. * Excellent organisational skills with the ability to manage multiple tasks to deadline. * Experience working with councillors, community groups, and ...