Service Charge Accounts Manager position at Trinity Estates Location Hybrid / Trinity Estates - Vantage Point, 23 Mark Road, Hemel Hempstead, Herts, HP2 7DN Working Hours 09:00 17:15 Monday - Friday Salary - Competitive About Trinity Estates: Trinity are one of the largest residential property management companies in England and Wales. Working with leading house builders across the country, Trinity provides residential management services nationally. Our property professionals are home based and are located locally to the sites they manage. They are fully supported by a comprehensive team in our Hertfordshire head office which comprises, Surveyors, Accountants, Legal professionals, and a large customer support team. Trinity is part of the Trinity Property Group, an Odevo Group Company. Benefits: We value and promote a positive work-life balance. Providing a balanced, enjoyable career is important to us, and we work hard to make sure everyone feels a valued part of our organisation. You will receive a competitive salary that will match your skills and experience, as well as the following benefits: 24 days annual leave for work-life balance. Discounts on shopping and services through Perkbox. Employee Assistance Programme for confidential support. Hybrid and flexible work opportunities. Financial support for personal development. Opportunities for career growth. Recognition incentives. Cycle to Work scheme for a healthy lifestyle. Employee Referral Scheme for potential bonuses. Job Description: The role of Service Charge Accounts Manager is responsible for leading the team who in turn are responsible for the delivery of Client Accounts for TPG sites with significant Management Fee and Client facing requirements on behalf of our clients. Key responsibilities and tasks include: Team Leadership & Management Oversee day-to-day operations, set objectives, conduct appraisals, manage performance, and ensure the team meets KPIs and business goals. Resource Planning Manage recruitment, induction, training, and ongoing development to ensure effective staffing and capability within the team. Service Delivery & Compliance Ensure timely and accurate delivery of client accounting services in line with SLAs, legislation, and industry best practices. Financial Reporting Oversee preparation and finalisation of RMC/RTM statutory accounts, tax filings, and service charge accounts, ensuring accuracy and integrity. Process & Systems Management Maintain and improve accounting systems, processes, and SOPs to ensure efficiency, control, and data accuracy. Quality Assurance & Controls Implement robust review procedures and quality checks to uphold high professional standards and service excellence. Internal & External Reporting Deliver timely, accurate internal dashboards and external client reports to support business and client needs. Continuous Improvement & Collaboration Drive process improvements, automation initiatives, and strong cross-department collaboration to enhance service and efficiency. Qualifications and Skills: Candidates for this position should have the following skills and qualifications: Minimum 5 years accountancy/finance experience (ideally in Service Charge Accounting or professional practice). Strong bookkeeping knowledge, accounting principles, and commercial awareness. Qualified/part-qualified (ACCA/CIMA/ACA or equivalent). Client-focused, organised, self-motivated, with ability to work independently and meet deadlines. Demonstrable management and leadership experience with excellent communication skills. Analytical, inquisitive, and skilled in improving systems and processes. Highly IT literate with strong Microsoft Office skills. Flexible to travel and attend office 2+ days per week after probation; ideally with property sector knowledge. Application Process: All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required. For further information, or to explore more opportunities, you can visit Trinity Estates on LinkedIn or our website. If you have questions or would like more details, you can contact our recruitment team at 020 3761 3123, quoting the reference number #LI-EJ1.JBRP1_UKTJ