Service Architect in London

25 Days Old

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Job Description
Job Title: Service Architect Contract: 6 Months (Inside IR35) Clearance: Current SC Clearance Required Location: Fully Remote Start Date: January/February 2026 Rate: £575 per day / £76.67 per hour
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Overview: We are seeking an experienced Service Architect to design and implement a robust service architecture across a multi-supplier ecosystem, ensuring seamless integration of ITIL processes, ticket flows, and end-to-end SLAs. This role will drive governance, service transition, and continual improvement while maintaining operational excellence within a secure environment.
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Key Responsibilities:
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\n Define and implement service architecture for integrated services across multiple suppliers
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Establish ITIL-aligned processes (Incident, Problem, Change, Release, Configuration, Request Fulfilment)
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Design ticket flows and ensure integration with ITSM tools (ServiceNow )
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Set up end-to-end SLAs and OLAs, including reporting dashboards for performance tracking
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Lead service transition activities, including operational readiness checks and runbook creation
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Operate within a SIAM governance framework, conducting monthly service reviews and SLA/KPI reporting
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Drive continual service improvement plans to optimise processes and enhance customer experience
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Act as the central point of contact for service integration issues and supplier collaboration
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Required Skills:
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\n Strong experience in SIAM and multi-supplier environments
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Expertise in ITIL v4 and ITSM platforms (ServiceNow )
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Proven ability to design service architecture, ticket flows, and SLA frameworks
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Excellent governance, reporting, and stakeholder management skills
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Current SC Clearance is mandatory
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Desirable:
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\n Cloud infrastructure knowledge (AWS, Openshift)
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Familiarity with secure/government environments
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Experience in contract and commercial management
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If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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Location:
London
Job Type:
FullTime

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