Service Advisor

New Yesterday

Service Advisor

Location: Exeter
Salary: £30,000 – £33,000 Basic | £34,000 – £38,000 OTE
Hours: Monday–Friday + Saturday rota

The Role

We are recruiting for an experienced Service Advisor to join a busy and well-established dealership in Exeter.

You’ll be the main point of contact for customers, ensuring a smooth and professional aftersales experience while supporting the workshop in maintaining efficiency and productivity.

Key Responsibilities

* Booking in vehicles for service, MOT, and repair work

* Providing accurate estimates and gaining customer approval

* Keeping customers updated on vehicle progress and costs

* Upselling additional work, services, and products

* Liaising with the workshop and technicians

* Managing invoices and ensuring all paperwork is completed accurately

* Delivering high levels of customer service and satisfaction (CSI)

✅ Requirements

* Previous experience as a Service Advisor

* Strong communication and customer service skills

* Good sales and upselling ability

* Organised and able to work in a fast-paced environment

* Experience with systems like Kerridge / Pinnacle (desirable)

* Full UK driving licence

Package & Benefits

* £30k–£33k basic depending on experience

* Realistic OTE up to £38k

* Bonus scheme (monthly + CSI-based)

* Manufacturer training

* Career progression opportunities

* Pension & staff discounts

Progression

* Senior Service Advisor

* Service Team Leader

* Aftersales / Service Manager
Apply
Location:
Exeter
Salary:
£30,000 - £38,000 /annum
Job Type:
FullTime
Category:
Automotive/Aerospace

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