Salary: Grade 1.2 - £24,102 per annum pro rata Contract: Permanent Full time – 37.5 hours per week Closing date: Tuesday 5th August 2025 at 11.30 pm We’re looking for an enthusiastic individual with office administration and customer service experience to join us as an  Administrator  and provide the support we need to help us deliver an effective local service. This is an exciting opportunity and you will play a key part in standing up to the housing emergency. About the role You will be the first point of contact for in-person and telephone callers to the service - taking client details, providing information and working with advisers to direct enquiries to the right people. Providing administrative support functions, you will have responsibility for designing and developing office systems and processes, data input, extraction and analysis and finance administration.  Helping front line staff with case administration, assisting the Hub managers with ad-hoc projects and seeing that our office equipment is properly maintained, you may also have the chance to support our involvement and campaigning work. We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit. About you With proven office administration and customer service experience, you will be a confident user of Microsoft Office, including Excel, Word, PowerPoint and Outlook. Someone with a passion for social justice, who thrives in a fast paced and busy office environment, you have a flexible and tenacious approach and enjoy learning new skills. You will be able to input, extract and analyse data and be able to review processes, introducing new ways of working where needed. We are holding an online information session about the role and what we do at Shelter Bristol on Tuesday 29th August at 12.30 - 1.30 pm. Please email us to attend and we will send you the link. Benefits We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. About the team At Shelter Bristol we provide housing advice and support to people across the city and strive for change to address the underlying systems that are causing the housing emergency. The range of support also includes legal representation, practical DIY assistance, and welfare benefits advice, so people can address their housing and other related issue. We also raise awareness of housing rights within the community so people can take their own actions and work in partnership with other local organisations. About Shelter Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency. We exist to defend the right to a safe home. Because home is everything. We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve. Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist. Safeguarding Statement Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. How to apply Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement with responses to  points 1 - 4  in the ‘About you’ section of the job description, of no more than 350 words per point Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviour below throughout your responses. We prioritise diversity and have an inclusive and open mindset. CVs without supporting statements will not be considered. Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.