We are seeking a Senior Workplace Facilities Manager to oversee a multi-site workplace portfolio for our Facilities Management client. The role leads a Workplace Team to deliver an excellent customer experience while ensuring full compliance with Health & Safety, Security, and operational standards. The successful candidate will drive service improvements and support team development.

Key Responsibilities

Operational Management

• Lead and support a multi-site Workplace Team, ensuring all services meet required standards.
• Act as deputy to the Workplace Operations Manager.
• Maintain accurate workplace records, documentation, and compliance reporting.
• Monitor KPIs, SLAs, and contractor performance.
• Coordinate cleaning, catering, maintenance, and other essential services.
• Contribute to the development of future FM processes and systems.

Data & Reporting

• Maintain workplace management systems with accurate data.
• Produce reports on occupancy, usage, and service performance.
• Assist with budgeting, invoicing, and expense tracking.

Communication & Coordination

• Act as the main point of contact for workplace queries.
• Manage supplier relationships and internal communications.

Health, Safety & ESG

• Maintain H&S documentation and support audits.
• Support sustainability and waste management initiatives.
• Ensure full compliance with H&S and environmental policies.

Process Improvement

• Identify opportunities to enhance efficiency and introduce best practices.
• Support implementation of new workplace technologies and initiatives.

Qualifications & Experience

• Experience managing multi-site offices with FM and budget responsibility.
• Strong contract and supplier management skills.
• Previous line management experience.
• Strong data analysis and reporting abilities.
• Excellent communication and stakeholder management skills.
• Proficiency in Microsoft Office.
• IOSH Managing Safely; IWFM Level 5+; NEBOSH preferred.

Key Competencies

• Attention to detail
• Problem solving
• Collaboration
• Time management
• Customer service focus