About The Role Are you passionate about maintaining high standards and driving operational excellence? AO is looking for a proactive and hands-on Outbound Quality Lead to support our warehouse loading operations during the night shift. In this role, you'll be at the heart of our outbound logistics, ensuring safety, efficiency, and compliance across the team. You'll act as a key link between frontline colleagues and management, coaching team members and upholding high standards throughout the operation. Salary: £30,000.00 per annum Shift Pattern: 4 on 4 off / 6pm-6am Job Type: Full time and permanent contract Location: AO, Weston Road, Crewe, CW1 6BF Here's What You Can Expect To Be Doing Lead and support the loading operation with a hands-on approach. Manage trailer operations, ensuring accurate timings and safety compliance. Maintain bay flow and manage lane conditions to reduce congestion. Enforce site rules, warehouse standards, and handling practices. Deliver clear and confident inductions to new starters. Conduct retraining and audits for staff needing support. Coach team members to load trailers safely and correctly. Communicate operational concerns and suggest improvements to managers. Join weekly calls with depot management to review and improve perfo...