About Ford Ford Credit Europe is at a pivotal moment in time as it undergoes a significant business transformation in an ever‑changing digital world. As the financial engine for Ford, Ford Credit is at the heart of the customer experience, transforming the way people access and interact with vehicle finance on a global scale. The Product Operations team is the heart of an evolving Product Organisation, driving, enabling and supporting change. As the UX Research Operations Manager, you will help build the foundations for how we understand and listen to our customers, with a wide variety of opportunities to establish new practices from the ground up. Opportunity This is a 6‑month Fixed Term Contract focused on building the foundations of UX Research Operations. It is a high‑impact role where you will actively shape tools, processes and compliance frameworks to unlock the full potential of customer insights, and to embed a truly customer‑centric culture. Job type: full‑time, flexible. We encourage applications from job‑share candidates. Team You’ll join a passionate and collaborative team based in Basildon, Essex UK, reporting directly to Chiara Gardner, Head of Product Operations, Ford Credit Europe. You’ll work closely with talented individuals from Engineering, Design, and other business units. This position is based in Dunton and it is expected the successful candidate will be able to attend Dunton for typically 4 days a week and remain flexible on the days they are required to attend the office according to business requirements. Requirements

Either 2+ years of experience in a UX Research Ops role OR 5+ years of experience as a UX Researcher with demonstrable experience of improving the operations of your discipline (or equivalent experience). Deep understanding of UX Research methodologies and the end‑to‑end research process. Experience creating and managing participant pools. Experience creating or managing an insights repository.

Preferred

Experience operating in regulated, complex environments, including a strong understanding of how to appropriately handle participant and customer data. Familiarity with the UX Research tooling landscape.

Responsibilities

Participant management: Identify and build key internal and external participant panels to ensure we have the right people to speak to. Establish and manage all compliance, privacy and process needs for participant recruitment. Take the lead on sourcing, evaluating and onboarding a dedicated participant recruitment tool. Technology and insights: Create and manage a central insights repository to ensure research is accessible, searchable and actionable. Take ownership of the UX Research tooling landscape, leveraging your understanding of platforms like Dovetail, Askable or similar tools to set the team up for success. Ways of working: Create valuable, scalable processes that support incorporating more UX Research into the Product Development Lifecycle. Design workflows that ensure customer insights are actually actioned by product teams rather than just reported. Jump in to solve operational challenges as they arise to enable teams to do their best work. Collaboration and culture: Partner closely with the Product Analytics Lead and the CX team to align qualitative research with quantitative data. Help embed, drive and grow a customer‑centric culture across the wider organisation.

Equal Employment Opportunity Statement The Company is committed to diversity and equality of opportunity for all and is opposed to any form of less‑favourable treatment or harassment on the grounds of race, religion or belief, sex, marriage and civil partnership, pregnancy and maternity, age, sexual orientation, gender reassignment or disability. #J-18808-Ljbffr