Senior Technician - North American Property

This is an end to end operations role working with Clients and Brokers/ Account Executives.

In your overall role you will:

Ensure effective delivery of all Broker Support activities

Oversee the service delivery provided by our 3rd party providers; ensuring positive collaboration and support.

Maintain awareness of the end to end processes relative to IBA, Premium Processing, Claims and all middle office tasks.

Specifically

• Assisting in the preparation of key placement documentation (MRC’s/Certs) ensuring meeting with minimum standards, following established processes and market Compliance
• Initiating and overseeing the premium processing function, supporting the processing technicians with the resolution of queries as appropriate
• Training and support of 3rd Party Service Providers
• Maintaining an accurate and compliant record of the placement via GXB
• Utilising relevant market and internal systems to aid in the placement process
• Support the internal File Audit process working with the File Review and Internal Audit team as appropriate
• Oversight and ownership of key contractual dates, including payment warranties, subjectivities and NOC’s
• Work with Clients and Brokers to address Cash & Credit Control issues, identify route cause of any recurring issues and propose changes to the process to bring improvements.

You will need:

• North American technical knowledge and experience in premium processing
• Experience with GXB, MRC and NOCs,
• Strong communication skills at all levels
• Ability to work under pressure and to meet deadlines
• Ability to review and enhance the processes within the team where applicable and to implement efficiencies
• Ability to embrace Change and embed new processes as required by the Leadership
• Computer literate, including good knowledge of Microsoft Word, Excel and PowerPoint packages
• Experience in the use of London Market processes and systems