Technical Customer Services Manager UK & Ireland

Company: Leading Tyre Manufacturer UK based

Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Location: UK (Field-based with national travel)
Division: Tyres Technical Services
Contract: Full-time, Permanent

Salary: £70k to £90k base with fantastic company benefits

About the Role

This is a senior leadership opportunity to lead and shape all Technical Services operations across the UK & Ireland for one of the worlds most respected mobility brands.

As Technical Customer Services Manager, you will oversee technical training, warranty management, product performance monitoring, fleet and dealer audits, and high-level engineering support. You will also act as our clients technical spokesperson to government bodies, trade associations, media, and industry stakeholders.

This role combines engineering expertise, commercial awareness, regulatory leadership, and strategic influence.

Key Responsibilities

Technical Services Leadership

• Deliver and evolve the UK & Ireland Technical Services strategy
• Provide expert-level support to sales teams, fleets, dealers, and end users
• Support truck sales with product application, SLAs, fleet inspections, and dealer quality processes
• Lead and develop a team of 9 technical professionals

Technical Training & Tyre Academy

• Oversee the Tyre Academy training centre (Lutterworth/Rugby)
• Develop market-leading training programmes
• Ensure compliance with regulatory and company standards

Warranty & Compliance

• Lead full UK & Ireland warranty process
• Manage product liability cases in line with:
  • Consumer Rights Act
  • Sale of Goods Act
  • DVSA recall procedures
• Produce KPI reports and performance analytics

Product Performance & Innovation

• Lead product performance monitoring
• Deliver competitive benchmarking insights
• Provide field data to R&D
• Support digital tyre solutions and fuel analytics innovation

Industry & Government Liaison

• Act as primary technical contact for bodies such as:
  • DVSA
  • National Highways
• Contribute to regulatory and legislative discussions (TRWP, sustainability, tyre standards)

What Were Looking For

Essential

• HND (or equivalent) in Mechanical Engineering
• 10+ years in technical services (tyre or automotive preferred)
• Deep understanding of tyre manufacturing, xbpsjku development, and regulations
• Experience managing:
  • Warranty processes
  • Technical audits
  • Training programmes
  • Technical support teams
• Proven leadership of technical teams
• Experience acting as a technical spokesperson

Leadership Competencies

• Ownership & accountability
• Results orientation
• Cross-functional collaboration
• Quality leadership
• Strong decision-making & stakeholder communication

Why Join?

• Lead all UK & Ireland technical operations for a global mobility leader
• Influence product performance, innovation and regulatory standards
• High-visibility role engaging with R&D, sales, marketing, government and media
• Shape the future of tyre technology and digital mobility solutions