Senior / Technical I.T. Support Engineer

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Senior / Technical I.T. Support Engineer
Salary (DOE) - £32,000 - £45,000pa [+ comprehensive package benefits]
Locations: Stroud / Stonehouse - Gloucestershire
Immediate start available
Our client is looking for a proactive Technical Support Engineer to strengthen their growing team.
Our client:
This is a great opportunity to join our growing client, who are a people-first tech company making IT simple, reliable, and human. From connectivity and mobile to IT and unified comms, we deliver solutions with a down-to-earth approach and a customer-first mindset.
Objective of the role:
Based in Leeds, you'll play a vital role in delivering outstanding IT and telecoms support across our diverse customer base. From troubleshooting to project delivery, you'll be at the heart of our technical operations.
Daily duties & Responsibilities:
* Provide 2nd and 3rd line support for hardware, software, cloud services, and networks.
* Act as a key escalation point for the Support team, solving complex technical issues.
* Manage and maintain Microsoft 365, Azure, and cloud telephony platforms.
* Support critical IT projects, including system upgrades, migrations, and security enhancements.
* Collaborate with customers, partners, and suppliers via multiple communication channels.
* Contribute to internal documentation, compliance, and business continuity processes.
* Mentor junior staff and share your knowledge to raise the technical bar.
* Keep up to date with the latest in tech and industry best practices.
Person Specification:
* Ideally 2+ years’ experience in IT or telecoms support/infrastructure roles
* Proven skills in Microsoft 365, Azure, and cloud platforms
* Solid understanding of networks, VPNs, firewalls, and telephony systems
* Strong troubleshooting skills and the ability to explain solutions clearly
* A team player who can also work independently with confidence
* A genuine passion for customer service and continuous improvement
* Certifications (e.g., Microsoft Associate) are a bonus - but not essential
Company benefits:
* 25 days holiday + bank holidays + your birthday off
* Private medical insurance after 1 year
* Company pension scheme
* Ongoing training and certifications
* Other employee non-taxable benefits, free breakfast, fruit & more
* Hybrid working options (flexible for the right candidate)
Interested? Ready to take the next step in your IT career?
Are you a tech-savvy problem solver with a flair for cloud systems, Microsoft 365, and network infrastructure? Whether you're a skilled I.T. Support Engineer ready to step up or a Senior Engineer looking for broader hands-on experience, we want to hear from you.
Send your CV to the G Force Recruitment team via CV Library. One of our specialist consultants will be in touch shortly.
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Apply
Location:
Stroud

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