Life on the team Join a high-impact team at the forefront of global service delivery innovation. As part of the GSD Systems team, youll play a key role in delivering and enhancing the contact centre technologies that support Computacenters Global Service Desk (GSD).With over 4,000 agents relying on our solutions daily, we ensure seamless multi-channel experiences from voice and email to web chat and chatbot with industry-leading reliability. You'll be surrounded by forward-thinking professionals who are passionate about technology, continuous improvement, and delivering exceptional customer experiences. This is your opportunity to shape the future of contact centre solutions within a dynamic, global organisation that values innovation, autonomy, and technical excellence.

What you'll do Act as the technical authority for the Genesys Cloud CX platform, leading the design and delivery of enhancements aligned to business needs and solution standards Drive platform innovation, collaborating with internal stakeholders and partners to implement new capabilities and elevate service performance Deliver expert consult...