Senior Store Stylist
New Today
We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.
Our senior stylists are the fundamental link between our products and customers, delivering exceptional customer service based on great product knowledge, selling skills and styling, but also through being a role model to the rest of the stylist team.
As a senior stylist you will have the opportunity to take ownership of running a floor or department, opening and closing the store, and assisting the management team in merchandising to create an engaging shopping experience. You will also support handling first line customer enquiries via our online customer service system, with the remainder of your time being spent with in-store customers.
Our senior stylists will have spent at least a year in a stylist role with us already, mastering all aspects of the stylist role across product, proposition and people and demonstrating fantastic customer centric service every day. You will be consistently demonstrating the brand values and ambition to progress at AllSaints. This role will challenge you to the next stage in your career and encourage your development through a wider scope of remit and opportunities.
You will be responsible for the opening/closing of the store, demonstrating confidence with cash handling, keyholding and security, deploying the team according to your stores floor plan and delivering team briefs
Youll make sure all daily tasks and requests are dealt with accurately and quickly, adhering at all times to company policies and procedures actively collaborating and sharing our values with the stylists
You will implement best practice and ways of working within the store, mentoring new joiners to the team and demonstrating the AllSaints way of working
You will support the brand leader and store manager with any management responsibilities, ensuring that the back of house operations are completed and standards maintained
Learn and understand how shift rotas are organised and deployed, acting as a point of contact for any general queries from stylists if they need support
Identify selling opportunities by actively approaching all customers with the intention of building rapport, influence styling and closing the sale
You will handle and respond to first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system
You make use of all available training material to confidently display a thorough product knowledge so that you are able to sell the AllSaints brand to the customer and upskill the stylist team
Ensure immaculate presentation of the store at all times in terms of cleanliness, organisation and merchandising of both the sales floor and back of house areas
You will be confident in your ability to influence and coach team members in order for them to maximise their growth within the brand
You will be able to create an environment where you inspire others and work as one team to deliver an exceptional brand experience consistent with our brand values
You will be predominantly store based with between 30 and 50 percent of your time spent on online customer service delivered either within the store or from time to time on a work from home basis
You will work in partnership with our specialist customer experience team leaders, receiving coaching on service delivery and ensuring that more complex customer queries are escalated to our specialist teams promptly
You will be seen as a role model, already delivering great and consistent performance at stylist level with the ambition to step up into line management in the medium team
you'll be processing a lot of transactions and store deliveries using our in-store digital tools and responding to customer queries using our online customer service system
The stylist team trust you to escalate any minor store or people issues
you are able to quickly adapt the shop floor and focuses to meet targets and deliver exceptional customer service
You love fashion! We're excited to open our new AllSaints store in Westfield Stratford City one of the UKs busiest shopping destinations. With over 1 million visitors each week and a vibrant, youthful customer base, the centre is a true hub for East London and beyond. Its diverse, style-savvy audience, strong international reach, and high footfall make it the perfect location to showcase our brand.
Whether its local professionals, global tourists, or event-goers from nearby London Stadium, Westfield Stratford City is where fashion meets lifestyle and AllSaints is proud to be part of it.
A generous wardrobe allowance so that you can wear our beautiful clothes to work each day
Potential to earn more from our team commission scheme
We are a disability committed certified employer
Employee discount for you to spend with family and friends
Up to 2 years service 33 days (25 days + bank holidays)
Over 2 years service 36 days (28 days + bank holidays)
Access to dental cash plan & free virtual GP appointments through Aviva
UNUM employee assistance helpline
Life assurance cover
Access to discounted gym membership and corporate discounts
Free, confidential, wellbeing and lifestyle support with Retail Trust
Enhanced family leave benefits (neonatal, fertility, maternity, paternity, adoption, menopause)
Dedicated mental health support from our mental health first aiders
Eye care vouchers, season ticket loans and much more!
#Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand.
We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes. We safeguard against any form of discrimination irrespective of gender, gender reassignment, marital status, race, ethnic origin, nationality, disability, sexual orientation, religion, gender identity, gender expression, transgender status or age.
We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.
If you need any support or adjustments during your application, please get in touch with us and we are happy to help.
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- Location:
- London
- Job Type:
- PartTime