Role Overview We are seeking an experienced Senior ServiceNow Consultant with strong technical leadership and pre‑sales capability. This role blends advanced platform development with solution consulting—supporting customer engagements, shaping technical designs, and ensuring successful delivery of high‑quality ServiceNow solutions. Key Responsibilities Advanced Platform Development

Lead the design, development, and optimisation of complex solutions across the ServiceNow platform. Build custom applications, integrations and automation using JavaScript, Flow Designer, Scripted REST APIs, and Workflow Editor/Flow Designer. Develop scalable, maintainable code following ServiceNow best practices. Review code from other developers and provide mentoring and technical oversight.

Solution Architecture & Design

Translate high‑level business requirements into robust technical designs and implementation plans. Lead technical workshops, produce architecture and solution documentation, and validate solution feasibility. Guide platform strategy, module adoption, and roadmap development.

Pre‑Sales & Customer Engagement

Partner with sales, architecture, and delivery teams to support pre‑sales activity, including requirement discovery sessions, solution demonstrations and platform walkthroughs, technical proposal development, and effort estimates. Advise customers on ServiceNow capabilities, licensing, and best‑practice implementation approaches. Present confidently to senior stakeholders and assist in shaping statements of work (SoWs).

Technical Delivery & Governance

Own the end‑to‑end delivery of complex features, integrations, and platform enhancements. Ensure compliance with governance standards, architectural principles, and development frameworks. Support upgrades, patch cycles and platform performance improvements. Maintain comprehensive documentation for solutions, integrations, and custom modules. Stay up to date with ServiceNow best practices and new features.

Required Skills & Qualifications

4–7+ years hands‑on ServiceNow development experience. Deep technical knowledge across multiple modules such as ITSM, ITOM, CSM, HRSD, SecOps, or custom app development. Strong experience with JavaScript (server & client), Script Includes, Business Rules, UI Policies, Client Scripts, Integration Hub, REST/SOAP integrations, MID Server, CMDB modelling, and platform security (ACLs, roles). Proven experience in pre‑sales, technical consultancy, or customer‑facing solution design. Ability to articulate complex concepts to both technical and non‑technical audiences. Experience mentoring junior developers and contributing to coding standards. Strong analytical and problem‑solving skills. Excellent communication and teamwork abilities. Willingness to learn and adapt in a fast‑paced environment. Certified Implementation Specialist (ITSM/ITOM/CSM/HRSD/SecOps/etc.). ServiceNow Presales and Design Certification.

Desirable (but not required)

ServiceNow Certified System Administrator (CSA). Certified Application Developer (CAD) or ServiceNow Certified Technical Architect (CTA) – or progress toward it. Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Experience in coaching and mentoring colleagues and customers.

What We Offer

Mentorship and training from experienced ServiceNow professionals. Opportunities for certification and career progression. A collaborative and inclusive work environment. Flexible working arrangements and competitive benefits.

Location Flexible with UK address and willingness to travel when needed. EEO Statement We welcome applicants from all backgrounds and identities regardless of age, disability, gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, and sexual orientation. Additional Information At Telefónica Tech, we believe inclusion is the bridge that empowers everyone to be their authentic selves. We celebrate and respect our differences because diversity drives innovation and makes us stronger. Be yourself with us, and feel that you belong. We don’t believe hiring is a tick box exercise, so if you feel that you don’t match the job description 100%, but would still be a great fit for the role, please get in touch. #J-18808-Ljbffr