Be a part of our amazing HR People Services Team.

We are passionate about supporting our business, managers, and employees with all HR processes and systems, ensuring optimal service delivery and customer satisfaction. Our team focuses on continuous system and process improvements, enhancing customer experience through data analysis and engagement, while adhering to SLAs, policies, and compliance requirements.

As a Senior Service Delivery Consultant, you will spearhead a team of Service Delivery Consultants and work closely with the Service Delivery Manager to provide exceptional customer service for UK&E employees. You will collaborate with the HR Shared Service team in Bangalore (People Hub) to maintain excellent HR services for all employees, including coaching and mentoring the team in Bangalore. In addition, this role requires global HR engagement to ensure alignment across regions. Responsibilities include managing complex cases, being the primary contact for the team and employees, leading key projects, ensuring process effectiveness, training team members, and driving continuous improvements.

Key Accountabilities:

Leadership and Management- Support the Service Delivery Manager in delivering the HR People Services objectives. Manage and develop a team of Service Delivery Consultants. Oversee ...