Position: Senior Services Coordinator (Membership Services)

Location: London (Hybrid – High Holborn office with flexible home working)

Compensation: £40K plus benefits

There are roles that maintain operations and then there are roles that shape them.

We are seeking a Senior Services Coordinator to join a high-impact membership organisation at the heart of the legal profession. This position sits at the centre of service delivery, business development, and stakeholder engagement, ensuring that a complex portfolio of member services runs not only efficiently, but intelligently.

This is not a purely administrative role. It is a role for someone who can oversee systems, challenge processes, and quietly elevate standards.

The Opportunity

Reporting to the Head of Services, you will take ownership of the day-to-day management and continuous improvement of a diverse services portfolio. You will lead a small team, oversee operational delivery, and contribute to the development of new products, partnerships, and income-generating opportunities.

From managing established platforms and schemes to supporting the launch of new initiatives, your work will directly influence both member experience and organisational performance.

What You Will Do

• Oversee the operational delivery of a portfolio of member services, ensuring consistency, quality, and efficiency
• Manage and develop Services Administrators, setting direction and maintaining high performance standards
• Identify opportunities to improve processes, mitigate risks, and strengthen service delivery frameworks
• Lead on research and analysis to inform new services, partnerships, and product development
• Support the creation of business cases, proposals, and financial forecasts
• Work cross-functionally with internal teams including Finance, IT, and Project Management to deliver new initiatives
• Build and maintain relationships with external suppliers, partners, and professional stakeholders
• Handle service-related issues and complaints with professionalism and sound judgement

Who You Are

• A highly organised operator with strong attention to detail and the ability to manage competing priorities
• Comfortable leading people, providing direction, and developing others
• Experienced in service delivery, operations, or membership-based environments
• Commercially aware, with an interest in product development and revenue generation
• Analytical in approach, with the ability to translate insight into practical improvements
• Confident engaging with senior stakeholders and external partners
• Calm, pragmatic, and solutions-focused under pressure

What Sets You Apart

You understand that effective services are not static they evolve.

You are as comfortable improving an existing process as you are helping to design a new one. You balance operational discipline with forward thinking, and you recognise that strong relationships underpin every successful service.

You don’t just maintain standards, you raise them.

Why Join

This is an opportunity to take ownership of a visible and impactful function within a respected professional body. You will work closely with senior leadership, influence strategic direction, and play a key role in shaping services that support an entire profession.

Application

If you are ready to take on a role that combines leadership, operational excellence, and strategic development, we would like to hear from you. Please send us your CV.

To apply to this role please send your CV

Due to the volume of applications we are only able to contact successful applicants. Therefore if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

membershipbespoke is acting as recruitment business in relation to this role. membershipbespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

membershipbespoke remains the only specialist recruitment organisation in the UK, which offers a dedicated service tailored to the needs of Trade Associations, Unions, Professional and Regulatory Bodies.