Senior Service Coordinator

Contract: 3 months

Location: Oldham, UK (on-site)

Rate: £19.25 per hour

Job Summary

The Senior Service Coordinator will support the Operations Manager in coordinating and controlling all aspects of service delivery in a safe, compliant, and efficient manner. The role is critical in ensuring a first-class customer experience through effective day-to-day operational management, including the dynamic allocation of work to vehicles and routes.

The post holder will act as a central point of contact between customers, drivers, and internal stakeholders, providing proactive communication, real-time service updates, and operational issue resolution. This role plays a key part in driving workforce engagement, maintaining high safety standards, and ensuring legal and operational compliance across the depot.

Roles and Responsibilities

People

Work in partnership with the Quality, Health, Safety and Environmental (QHSE) team to ensure safety remains the top priority, operating within an Active Risk culture.

Maintain a strong "zero harm" safety culture across depot operations.

Ensure full legal compliance on site, including Working Time Directive (WTD) and transport compliance.

Provide clear guidance, support, and direction to drivers and frontline colleagues, including task delegation, goal setting, and performance monitoring.

Implement and adhere to standard operating procedures and company work practices in line with policy, legislation, and compliance requirements.

Collaborate closely with Regional and National Account Managers, CET, and Sales teams to maintain strong internal and external relationships.

Customers

Promote and embed a customer excellence culture across service delivery.

Ensure proactive, timely, and effective communication with customers regarding service status and updates.

Monitor operational KPIs, particularly those relating to customer service and system usage, implementing improvement plans where required.

Quickly identify, troubleshoot, and resolve collection issues such as delays, missed collections, or rerouting requirements.

Essential Skills and Qualifications

Essential

Proven experience working within a customer-centric operational environment.

Strong understanding of transport compliance and the Working Time Directive (WTD).

Experience managing transport compliance within a regulated environment.

Excellent communication skills, with the ability to engage effectively with drivers, frontline teams, and stakeholders at all levels.

Strong organisational skills with the ability to manage a busy workload in a fast-paced environment.

Experience working with quality management systems, such as ISO 14001.

Desirable

Transport CPC qualification.

Knowledge or experience of operating within other waste management or related facilities.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy