Sales

Providing exceptional standards of customer service surpassing customer expectations at every opportunity by following our Selling Ceremony Target and KPI focused Demonstrating and reflecting the glamorous, luxury lifestyle image of Jimmy Choo through customer service, attitude, personal grooming, dress code and behaviour Developing a detailed knowledge of the product including construction, materials, care and design in order to provide exceptional and knowledgeable customer service Participating in, and representing Jimmy Choo during promotional events and activities Contributing ideas and suggestions to the team in order to achieve improvements in all aspects of the concession performance Demonstrating a constant awareness and actively striving to achieve key performance indicators in order to increase concession performance and reach individual and store targets Actively ensuring merchandise presentation reflect VM standards and general tidiness and cleanliness of the concession at all times

CRM

Building, developing and maintaining your own client database ensuring repeat visits and customer loyalty Resolving customer complaints promptly and successfully by investigating problems, developing solutions and making appropriate recommendations to the store management

Stock Control

Playing an active role in replenishing stock according to company procedures and policies Maintaining effective stock controls to ensure continued stock supply and ensure stock record accuracyParticipating and supporting the team in stock takes as and when required Take responsibility of designated stock/category and maintain the high standards

General

Attending and participating in all store meetings and training events as required ensuring good communication is maintained Communicating all potential Health and Safety issues to the Store Manager and complies with Jimmy Choo Safety and Security procedures Supporting the Store management in any back of house and administrative operations as requested Demonstrating flexibility by supporting the store management in any other ad-hoc duties as might reasonably be required in the successful running of the concession Supporting the Management Team with successfully running and managing the day to day operations of the concession including but not limited to customer relationships, store administration, stock management and visual merchandising Ensure all back of house standards are maintained at all times both in the communal areas and stock room

Visual Merchandising

Actively implementing and following our required procedures, standards and policies as outlined in Retail Excellence and as communicated by the Company Demonstrable success gained as a sales consultant with a recognised brand Luxury brand experience in a retail environment preferable Excellent communication skills both written and verbal Fluent English Additional languages advantageous Demonstrable sales skills Knowledge and understanding of the luxury market, customer service and fashion Successfully able to handle multiple demands and competing priorities Seeks opportunities to be proactive and pre-empt client needs Demonstrates respect and politeness and regularly exceeds customer expectations Shows innovation and initiative in setting customer care standards You will be a team player and have a strong attention to detail Able to work flexibly, embrace and manage change Well groomed and demonstrate an attitude of professionalism, conscientiousness and reliability

Personal Attributes

Enthusiastic, self-confident and self-motivated Understand and represent the luxury lifestyle image of Jimmy Choo Professionalism is maintained under all circumstances Prepared to go the extra mile to achieve targets

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