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Job Title: Senior Property Manager

Location: Tower Hill, London

Employment Type: Full-time / Permanent

The Senior Property Manager will oversee a portfolio of high-end London properties, acting as the key contact for landlords and tenants. This role requires excellent customer service, strong organisational skills, and the ability to manage maintenance, compliance, insurance, and tenancy processes efficiently. The successful candidate will also support and mentor junior staff, ensuring that all managed properties meet legal and professional standards.

Key Responsibilities

• Act as the main point of contact for landlords and tenants within your assigned portfolio.
• Handle day-to-day maintenance issues and coordinate repair works.
• Instruct and manage approved contractors, ensuring work is completed to a high standard, on time, and within budget.
• Obtain quotations, monitor costs, and approve invoices in line with company procedures.
• Conduct routine and end-of-tenancy property inspections, preparing detailed reports and arranging any required remedial works.
• Manage rent arrears and serve legal notices (Section 21, Section 8, rent increase, and inspection notices) where required.
• Oversee tenant check-in and check-out processes, ensuring smooth transitions and accurate record keeping.
• Assess checkout reports for deposit deductions and negotiate fair resolutions between landlords and tenants.
• Ensure all managed properties remain fully compliant with current legislation, arranging renewals of safety inspections and certificates as needed.
• Liaise with the accounts team regarding rent payments, arrears, and landlord statements.
• Support, train, and guide junior members of the property management team.
• Collaborate with the lettings, tenancy progression, client relations, and accounts teams to ensure seamless communication and service delivery.
• Escalate complex or high-risk cases to the Lettings Director when necessary.

Skills & Experience Required

• Minimum 3 years’ experience in residential property management within an office environment.
• Strong knowledge of UK lettings legislation and compliance requirements.
• Excellent written and verbal communication skills.
• Proven ability to manage multiple properties and competing priorities effectively.
• Confident in handling insurance claims and serving legal notices.
• Exceptional attention to detail, accuracy, and problem-solving ability.
• ARLA qualification (Level 3 or above) preferred.

Personal Attributes

• Professional, calm, and customer-focused.
• Self-motivated and able to work independently.
• Reliable, organised, and results-driven.
• Strong sense of ownership and accountability.
• Team player with a positive, can-do attitude.
• Committed to maintaining high service and compliance standards.