Overview Job Description: Product Owner - SNOW4Business Product Inventory Onboarding Location: Onsite (UK/RO rotation as required)Function: Group Digital & IT - SN4B / CSM PlatformsProduct Domain: Customer Onboarding, Product Inventory (TMF-637/632), G-DxL Integration, ServiceNow CSM (EVE / SN4B), Portal Journeys (COVE), Assurance & SLA EnablementSeniority: Senior Product Owner (Complex Market Enablement) Responsibilities

Role Purpose The Product Owner (PO) will own the end-to-end Product Inventory Onboarding capability within Vodafone's SNOW4Business programme, beginning with Romania and scaling to all markets. This role is accountable for translating the CSI-52126 feature set, TMF integration specifications, product-lifecycle rules, and portal behaviour into a clear, governed, technically rigorous product roadmap that aligns Group standards, local market needs, and ServiceNow platform constraints. The PO ensures that onboarding journeys across TMF-632 (Customer), TMF-637 (Product Inventory), G-DxL orchestration, EVE/SNOW product models, lifecycle state transitions, SLAs, add-on modelling, entitlement flows, and COVE portal behaviour work seamlessly and predictably at scale.

Key Responsibilities

Own the SN4B Product Inventory Onboarding roadmap for Romania and future markets. Maintain a high-granularity backlog aligned to: TMF-637 Create & GET operations TMF-632 pre-requisites (customer account skeleton creation) DXL canonical event patterns SNOW async orchestration and queue sequencing Portal capability uplift (COVE / Liferay / new portal direction)

Prioritise features based on: Market readiness Data model maturity Integration dependencies State-transition risk Security & SPDA gates Regression impact on existing SN4B/EVE customers

Convert high-level requirements into precise, testable user stories that reflect: Unique identifier rules (Product Instance ID, Customer ID + Taxonomy ID) SLA indicator instantiation (Premium vs Standard blueprint) Assurance Partner ID logic and vendor mapping Suspended/Inactive business rules and ticket behaviour Add-on product modelling (child BS/TS creation & relationship mapping) Entitlement propagation rules for users and products

Manage the interplay between: Business Service creation Technical Service instantiation CMDB relationships Portal visibility rules AGF routing logic

Own all product stories that depend on: G-DxL create/update orchestration GET Product Instance operation behaviour API enhancements to COVE (getBusinessService, capabilities sync, search via Primary Resource ID) SNOW async processing queues and error-handling design

Ensure design consistency across multiple specifications and existing frameworks: EVE model (BS, TS, CI) SN4B deviations Legacy entitlement tables vs new capability model Market-specific onboarding vs Group-driven onboarding

Act as the authoritative Group PO to Romania's VBU Ordering & Portal teams for: Payload structure definitions Validation rules Error-handling processes Add-on product interpretation Portal limitations and enablement constraints

Drive clarity on open items: Portal future-state direction (Liferay • COVE2.0 / OPF) New product model migration timeline User entitlement propagation model per market RBAC / capability definitions

Own the governance of Product Instance lifecycle: Active Suspended Inactive

Ensure technical validation logic for allowed and disallowed transitions is correctly implemented and tested. Align ticket behaviour, SLA clock rules, and COVE controls to lifecycle semantics.

Ensure Product Instance attributes are clearly mapped and consumed end-to-end: Primary Resource ID Assurance Partner ID Start/End dates SLA indicator Key-value pairs

Work with Group architecture to ensure: CMDB CI model changes are approved Relationship types (Main vs Add-On) are correctly modelled Backward compatibility for non-RO products is preserved No regression on DigiCom (CSI-3086) or SN4B features

Provide clear PO-level guidance to testing teams covering: Negative tests for lifecycle violations Duplicate BS prevention Add-on onboarding restrictions SLA indicator validation Entitlement propagation logic Isolation of RO onboarding from Group Create/Update customer journeys

Validate SPDA, ADRB, and Tech Security controls before release.

Ensure the product meets all Vodafone Group governance requirements: SPDA (Security & Privacy by Design) Group & UK Tech Security Architectural Review Boards TMF compliance Data retention & access control NFRs

Own the documentation set (HLD, LLD, solution intent updates, RAID, decision logs).

Requirements

Required Skills and Experience

Deep understanding of ServiceNow CSM, including: Business Services Technical Services CMDB modelling Entitlement frameworks SLA/Contract behaviours Scripted REST APIs

TMF APIs, specifically: TMF-632 (Customer) TMF-637 (Product Inventory) TMF-638 (Service Inventory - future scope)

G-DxL canonical integration layer, async message handling, and queue sequencing. Portal ecosystems: COVE Legacy Liferay portals New portal direction (OPF / COVE2.0)

Product lifecycle management and its impact on: Ticket behaviour SLA clocks Portal permissions AGF routing

Product Leadership

Proven experience delivering multi-market enablement products. Ability to define and lead incremental releases across multiple impacted platforms. Strong competency in driving consensus across Group, RO, COVE, DXL and DevOps.

Analytical & Decision-Making Capability

Ability to interpret complex payloads, data models, state machines, and architecture diagrams. Ability to challenge markets on data quality, product modelling, and compliance.

Communication & Stakeholder Engagement

Translate highly technical design decisions into stakeholder-ready communications. Facilitate design authority sessions across Group, Market, DXL, ServiceNow, Security, and Portal teams.

Key Deliverables

Product roadmap for SN4B Product Inventory Onboarding L3/L4 functional specifications and acceptance criteria Updated solution intent, RAID, decision logs Market onboarding artefacts (Romania + future markets) SPDA documentation & sign-off Backlog refinement packs (for SNOW, DXL, Portal teams) Test-readiness and regression governance documentation Post-MVP rollout plan including scaling strategy

Success Measures

Zero-defect integration for TMF-637 create/update and GET operations Full alignment across Group DX, DXL, SNOW, and Portal stakeholders Accurate lifecycle behaviour enforced across all product instances Add-on modelling working end-to-end (BS, TS, relationships, portal visibility) No regression to DigiCom or existing SN4B customer journeys Successful market cutover for Romania with fully automated onboarding Reduced manual onboarding effort and improved incident/service request routing accuracy

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