Senior Product Owner

1 Days Old

Forward Role has partnered with an established travel organisation seeking an experienced Senior Product Owner to take ownership of high-traffic, customer-facing websites across a portfolio of specialist travel brands.
This role is responsible for shaping and optimising end-to-end website journeys, ensuring modern UX standards, strong conversion performance, and a scalable, future-proof web platform. You will lead discovery, experimentation, delivery and continuous improvement across search, browse, product pages, booking flows and customer self-service.
Working closely with UX, engineering, marketing and commercial teams, you will drive measurable improvements in customer experience and business performance within a fast-paced, Agile environment.
Key Responsibilities
Own and evolve a unified, modern website experience aligned to a wider digital transformation programme

Define and manage the website product roadmap, covering UX improvements, platform upgrades, new features and technical enhancements

Deliver measurable uplift in conversion across key journeys (search, browse, product pages and booking flow)

Improve website performance, speed, reliability and accessibility

Translate customer and business needs into clear requirements, user stories and acceptance criteria

Lead the development and adoption of customer self-service features (e.g. booking management, amendments, documentation)

Support CRO and experimentation initiatives to deliver incremental gains

Ensure high-quality, customer-centric features are delivered on time and within engineering capacity

Collaborate closely with UX, engineering, content, brand, CRO and marketing teams

Embed Agile product development principles and best practices

About You
Target-driven and motivated by delivering measurable outcomes

Highly detail-oriented with a strong focus on quality

Confident communicator with excellent written and verbal skills

Adaptable and quick to learn new systems, products and processes

Proactive, positive and comfortable taking ownership

Experience
Minimum 3 years' experience in travel, hospitality, OTA or complex e-commerce environments

Experience working across multi-brand or multi-market websites

Familiarity with travel product models such as accommodation, flights, packages, tours or ancillaries

End-to-end ownership of website journeys including search, product detail pages, booking flows and self-service

Experience working with design systems, reusable components and scalable front-end architectures

Strong collaboration with UX teams to deliver accessible, user-centred experience

On Offer
Competitive Salary £55k-£60k
22 days holiday + bank holidays
Travel discounts
Hybrid working - 2 days in the office and 3 days from home
As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye on our website, Facebook, LinkedIn and Twitter pages for a full list of current permanent and interim opportunities as well as marketplace news and fun stuff.
Forward Role is operating as an employment agency.

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Location:
Chester
Salary:
£60,000
Job Type:
FullTime
Category:
Marketing

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