Join to apply for the Senior Product Manager, Sous Chef role at Toast

Join to apply for the Senior Product Manager, Sous Chef role at Toast

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This role is remote, East Coast Time Zones preferred, NYC or Boston preferred

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.

Sous Chef is our AI-powered assistant that helps operators make faster, smarter decisions. We’re in an exciting phase of scaling the product across thousands of restaurants. Foundational to this expansion is delivering accurate, personalized, and trustworthy intelligence at scale. That’s where you come in.

About this roll*:

As the Senior Product Manager for Sous Chef, our AI assistant for restaurants & customers. You’ll lead the development of key internal systems that power Sous Chef’s intelligence, accuracy, and context awareness. This includes everything from improving system-wide quality and permissions enforcement to unlocking personalization capabilities for all Toast customers.

You’ll partner closely with engineering, machine learning, design, and product leaders to evolve Sous Chef from a helpful assistant into a deeply personalized, context-aware agent for every Toast customer. If you’re energized by technical product challenges, thrive in ambiguity, and care deeply about building amazing customer experiences, this role is for you.

• You will be the architect of Sous Chef’s most critical infrastructure and personalization systems.
• Go deep on how AI systems reason, respond, and learn—then build the user interfaces that bring it to life.
• What you build will touch thousands of restaurants & retail shops, every day, across the globe.
• Drive initiatives to achieve and maintain benchmarks for accuracy and run evals.
• Define and launch tooling to enable no-code A/B testing of model configurations and system prompts.
• Partner with ML and QA teams to systematize response quality improvements across models and use cases.
  
  

• 5+ years of product management experience, ideally in AI/ML, infrastructure, or personalization.
• Experience using LLMs, and preferably with prompt tuning and/or conversational agents.
• Proven success delivering system-level products that interface with multiple teams and technologies.
• Strong technical fluency; comfortable working with engineers on architecture, APIs, and data pipelines.
• Experience shipping platform capabilities such as memory, permissions, or data ingestion tools.
• Ability to manage ambiguity, set clear priorities, and influence across a large organization.
• Excellent written and verbal communication skills.
  
  

• Familiarity with data governance and permissions in enterprise products.
• Experience working on AI or personalization in a B2B or vertical SaaS environment.
• Background in hospitality, operations, or consumer analytics.
  
  

• Bread puns encouraged but not required
  
  

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Software Development, Technology, Information and Internet, and IT Services and IT Consulting

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