Join to apply for the Senior Product Manager - AI CX B2B SaaS role at Serve First CX

4 days ago Be among the first 25 applicants

Join to apply for the Senior Product Manager - AI CX B2B SaaS role at Serve First CX

Senior Product Manager AI CX B2B SaaS (Hybrid)

Senior Product Manager AI CX B2B SaaS (Hybrid)

Location: Milton Keynes office (3 days/week hybrid)

Reports to: CTO

Team footprint: UK, US, India & Philippines

Why Serve First

Serve First is a well-funded, high-growth startup (£4.5M seed raised) building AI-powered tools that turn unstructured customer feedback into real-time product insight. In 2025, were scaling our architecture, doubling our AI footprint, and building the kind of platform customers love using and talking about.

Were hiring our first full-time product leader. This is a foundational role with a clear path to CPO. You'll own the roadmap, define how product gets done, and be the bridge between commercial input and technical delivery.

What You'll Do

• Be the product team: You'll own product from strategy to ticket. No layers. No middlemen.
• Shape the roadmap: Prioritize ruthlessly. Balance quick wins with durable platform bets.
• Work directly with customers: Join calls, dig into feedback, and translate it into real product decisions--not just feature checklists.
• Turn chaos into clarity: Consolidate requests from sales, marketing, customer support, and engineering into clear, well-scoped work.
• Write dev-ready tickets: Define edge cases. Clarify expected outcomes. Think through constraints. Keep JIRA organized and current.
• Champion systems thinking: Build reusable capabilities-not one-off customer hacks.
• Collaborate with design and engineering: You'll work daily with our UX lead and engineering team to design whats feasible and valuable.
• Drive AI product strategy: Spot where LLMs and automation create user value--classification, summarization, prediction--and help shape how we productize them.
• Document & communicate new features: Write internal briefs and present features clearly so sales and marketing are equipped to sell and support them.
• Work cross-functionally: Be the connective tissue across the company--engineering, sales, support, design, and marketing.
  
  

• 7+ years of experience in B2B SaaS product management
• Proven ability to own products end-to-end, from zero to live
• Experience working closely with customers, not just interpreting second-hand feedback
• Strength in breaking down complex problems into clear specs and outcomes
• Fluent with JIRA or equivalent tools to run a clean, trackable product pipeline
• Familiarity with user journey design, edge case thinking, and scalable product decisions
• Experience working with cross-functional teams across sales, marketing, and engineering
• Excellent written and verbal communication especially in a partially async environment
• Based in the UK and happy to work in-office in Milton Keynes a few days a week
  
  

• Exposure to LLM- or AI-powered products
• Experience in CX, feedback, analytics, or workflow automation platforms
• Light technical knowledge (APIs, scripting, data tools, Figma, etc.)
  
  

• Competitive salary
• Hybrid team working from Milton Keynes (3 days/week)
• Standard UK pension
• 20 days holiday + public holidays
• Generous equipment/kit budget
• Opportunity to build the product function from the ground up and grow into CPO
• Personal and Professional Development stipend

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Research Services

Referrals increase your chances of interviewing at Serve First CX by 2x

Get notified about new Senior Product Manager jobs in Milton Keynes, England, United Kingdom.

Milton Keynes, England, United Kingdom 1 month ago

Assistant Manager - Banbury (12-Month FTC)

Banbury, England, United Kingdom 18 hours ago

Bicester, England, United Kingdom 3 weeks ago

Milton Keynes, England, United Kingdom 6 days ago

Tring, England, United Kingdom 12 hours ago

Silverstone, England, United Kingdom 6 days ago

Bedford, England, United Kingdom 1 week ago

Senior Karting Marshal / Pits Manager (Casual)

Silverstone, England, United Kingdom 1 month ago

Trainee Client Account Manager (Graduate)

Northampton, England, United Kingdom 1 month ago

Buckinghamshire, England, United Kingdom 1 week ago

Northampton, England, United Kingdom 5 hours ago

Product Regulatory & Industry Advisory Manager

Milton Keynes, England, United Kingdom 3 weeks ago

Sharnbrook, England, United Kingdom 6 days ago

Northamptonshire, England, United Kingdom 3 days ago

Milton Keynes, England, United Kingdom 1 week ago

Milton Keynes, England, United Kingdom 2 months ago

Tring, England, United Kingdom 1 week ago

Banbury, England, United Kingdom 2 weeks ago

Hemel Hempstead, England, United Kingdom 2 weeks ago

Hitchin, England, United Kingdom 2 weeks ago

Milton Keynes, England, United Kingdom 1 month ago

Assistant Product Manager (Retail Savings)

Northampton, England, United Kingdom 1 day ago

Milton Keynes, England, United Kingdom 1 week ago

Milton Keynes, England, United Kingdom 3 weeks ago

Northampton, England, United Kingdom 1 week ago

Bicester, England, United Kingdom 4 weeks ago

Northampton, England, United Kingdom 2 days ago

Product Manager - Electrophysiology (EP) UK & Ireland

Hemel Hempstead, England, United Kingdom 6 days ago

Towcester, England, United Kingdom 1 week ago

Senior National Account Manager - Foodservice

Tring, England, United Kingdom 2 weeks ago

Hemel Hempstead, England, United Kingdom 3 months ago

Luton, England, United Kingdom 1 week ago

Business Systems Product Manager - Supply Chain and Logistics

Milton Keynes, England, United Kingdom 2 weeks ago

Lead Product Manager - Establishment Control and Data

Central Bedfordshire, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.