About Product at Holland & Barrett

Holland & Barrett International is striving to be the world's leading health and wellness business. Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.

The Role

As Senior Product designer, you will be joining our Customer Experience Design (CXD) Team in the 'Top of Funnel' area, focusing specifically on helping users find the right product. You will join an exciting UX/UI department and get to work closely with other talented designers, product managers, researchers, analysts, and stakeholders.

Putting the customer first, your work will be grounded in empathy, drawing upon user feedback through research and testing. You will be required to carefully analyse qualitative and quantitative data to understand who our customers are, how they behave and what problems and needs they have. Using this information, you will identify and design new opportunities to improve Holland & Barrett across our digital channels, and be responsible for effectively communicating your designs with product managers and engineers to ensure that what is built is accurate and high-quality.

Your key responsibilities will include:

• Developing the customer experience across the website and app to drive customer retention, conversion, and satisfaction.
• Analysing various goals to map out user flows for current and new features.
• Analysing qualitative and quantitative data to better inform decisions and priorities.
• Building out wireframes and prototypes for user testing, A/B testing and our agile development workstreams.
• Working with product managers to record all functional requirements for developers.
• Communicating interaction design through technically detailed wireframes/prototypes.
• Understanding technical dependencies and requirements to help produce informed solutions.
• Ensuring Holland & Barrett is accessible for all users through best practice and user feedback.
• Maintaining and helping to shape our Design System which aligns to the Holland & Barrett brand guidelines.
• UAT (user acceptance testing) for front-end changes achieved through our development workstreams.

• Experience of ecommerce shopping behaviours and best practices in UX design is desirable
• Experience in responsive design and ecommerce apps
• Experience in UI design and ability to create beautiful interfaces in high fidelity
• Proficiency in a variety of design tools such as Figma or Adobe CS
• Ability to prototype & user test designs using Figma, Overflow etc.
• A good understanding of HTML5 & CSS3
• Experience of A/B and multivariate testing
• Outstanding problem-solving skills and the ability to effectively communicate these to internal and external stakeholders
• A fantastic attitude towards working collaboratively in a team, and high-level interpersonal skills
• Excellent communication skills and the ability to present work to wide audiences
• An online portfolio or samples of work demonstrating related experience

• Company pension contributions
• Technology Incentive Scheme - we offer different bonus schemes for all grades in Technology, starting at 10%.
• Your wellbeing is paramount, so you'll have a base of 25 holiday days, fully flexible bank holidays, and the ability to purchase additional holiday days.
• Private Medical Insurance (after 12 month's service)
• Learning and Development at Holland & Barrett is an excellent foundation for long-term career growth.
• Career progression.
• Refer and Earn Scheme - Earn cash by inviting people from your network to join us.
• Epic Extras gives you access to exclusive benefits, free advice, and savings from a range of retailers and providers.
• Stay healthy with Discounted Products - from day one you'll get a 25% colleague discount on anything you buy at H&B, plus access to other regular promotions.
• We all need a little help sometimes, so we offer Free 24/7 Confidential Advice & Colleague Welfare.
• Mental Health First Aiders - we have lots of qualified Mental Health First Aiders because it's all about your health & wellbeing.
• Stay active in our onsite gyms when you visit our Nuneaton Hub or Burton Fulfilment Centre!
  
  And many more!