Job Title: Senior Principal Consultant – Solution Architect - Service Now Job Type: Contract (Inside IR35) Duration: 6 months Job Summary: In this role, you will provide technical leadership to the team & work closely with client enterprise architecture team and client ServiceNow Teams Responsibilities Provides technical leadership to the team Creates and maintains a detailed view of the existing architecture Designs and collaboration with Business Process Analysts and Developers in the creation of a High-Level Solution Design Document. Defines and communicates, at an architectural and design level, technical solutions aligned with business problems and systems architecture. Ensures technical governance process and policies are being adhered to. Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions. Creates and maintains a detailed view of integrations Creates and maintains a Technical Implementation Roadmap. Resolves technical escalations, including responding to defects Participates in process workshops Works closely with client enterprise architecture team and client ServiceNow Teams Periodically Reviews Configuration to ensure Platform health Assesses instance health (performance, manageability, usability, scalability, upgradability, and security) by conducting ServiceNow Health Scan Reviews design and code per sprint to ensure quality Provides hands on assistance with the detailed design and implementation approach of selected projects. Ensures design is within the boundaries of Licensed modules else communicates changes in license to the client. Maintains expert knowledge of the ServiceNow platform, products, capabilities, and ecosystem. Assists in migrating configuration across instances Support COE in continuous development of training paths for professional advancement. Contribute to ongoing definition of best development and solution practices. Lead training workshops as means to spread experiences gained across the practice. Qualifications we seek in you! Minimum Qualifications / Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM). Experience on other modules like human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM) would be added advantage. Experience in greenfield implementation of two ServiceNow modules, with a strong understanding of their features. Proven ability to develop ServiceNow solutions that meet business requirements while adhering to ServiceNow best practices and standards. Demonstrated experience in providing technical guidance and leadership to development teams, overseeing the implementation of ServiceNow modules to ensure quality delivery. Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects. Experienced in enabling new features as ServiceNow introduces them. Continuously upskill knowledge on ServiceNow features released with each update and patch. Ensure designs align with business requirements, maintainability, performance, and overall instance health. Familiar with ServiceNow features and experienced in preparing customer proofs of concept (POCs) and demos. Excellent communication skills for client-facing roles. Preferred Qualifications/ Skills B.Tech / MCA / M.Tech / BSc (Computer) / B.E. ServiceNow – Certified System Administrator (CSA) Experience on ServiceNow – CSM would be preferred