DescriptionAs a Senior Marketing Communication Executive, you'll be a key member of our Customer Marketing team. You will play a central role in shaping and delivering customer communications and change strategies that resonate with over 890,000 customers on the Motability Scheme. In this fast-paced role you will be responsible for supporting the execution of our broader marketing strategy and key changes across the business. You will work closely with our Marketing Managers and broader stakeholders across the business to scope upcoming changes, ensure cross-functional alignment and define the right customer communication approach. You'll be responsible for creating and overseeing the delivery of excellent communications across multiple channels including print, digital, email, web and customer publications. You'll ensure they are clear, compelling, and align with our brand's style and tone of voice. By doing so, you'll help enhance our customer experience, increase satisfaction and foster advocacy among our customer base. As key player in a variety of change initiatives, you'll deliver marketing strategies that respond to customer insights and Scheme policy changes. Your work will play a critical role in maintaining customer trust, minimising disruption and enhancing the overall customer experience during periods of change.QualificationsWe're looking for an enthusiastic, self-motivated individual who thrives in a collaborative environment yet is also willing to roll up their sleeves and work autonomously. You are a customer champion with genuine passion for creating outstanding customer communications and strategic change plans that make a difference. You will have excellent copywriting and editing skills with the ability to simplify complex messages and make them accessible to a wide audience. You're highly organised and comfortable managing multiple projects, priorities and objectives simultaneously. You will be confident working with various stakeholders across the business and driving change conversations. Your passion for effective communication drives you to go the extra mile, and your ability to work with people at all levels across the business ensures you'll succeed in this role.Minimum criteria You'll need all of these. Proven experience delivering change communications or transformation initiatives Exceptional copywriting and editing abilities Strong written and verbal skills ]Strong passion for high quality stakeholder management Confidence in leading meetings and working groups Keen attention to detail and accuracy You are someone who is curious and a natural problem-solver Proficient in Microsoft Office Able to prioritise tasks and manage tight deadlines Comfortable working in a dynamic, fast-paced environment Creative thinker who can bring fresh ideas to the table Experience managing external suppliers and agencies Excellent time management, organisation and problem-solving skills BenefitsMotability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 800,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day: We find solutions We drive change We care We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available. At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender. We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.JBRP1_UKTJ