Senior Major Incident Manager

New Yesterday

Role Overview
A senior leadership position is available within a technology operations function for an individual with strong experience in incident and service disruption management. The role involves overseeing a team responsible for handling critical service events on a continuous (24/7) basis within a centralised operational setting.
The successful candidate will provide direction during high-impact service interruptions, take ownership of escalated issues, and ensure that operational responses are timely, structured, and effective. Eligibility for UK Security Check (SC) clearance is required.
Experience & Capability
Core Requirements
Demonstrable experience managing high-severity service incidents in complex environments Familiarity with structured service management approaches and frameworks Experience working across multiple sectors or client types Practical knowledge of service management systems and tooling Proficiency with common workplace collaboration and productivity platforms Strong written and verbal communication skills, including documentat...
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Location:
Belfast
Salary:
£65,000
Job Type:
FullTime
Category:
Management & Consultancy

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