Our Grays office is currently looking for a Senior Lettings Negotiator. Job Description 1. Lettings & Negotiation

Manage applicant enquiries promptly and professionally. Conduct property viewings, presenting properties to prospective tenants confidently and effectively. Secure lets and negotiate tenancy terms to achieve the best outcome for landlords and the business. Qualify applicants thoroughly to ensure suitability and compliance with referencing criteria. Progress tenancies through to move‑in, coordinating with landlords, tenants, referencing providers, and internal teams.

2. Landlord & Client Management

Maintain strong, ongoing relationships with landlords, providing regular updates on marketing, enquiries, and offers. Advise landlords on market conditions, pricing strategy, and necessary improvements to maximise rental value. Conduct market appraisals and win new instructions through professional, informed recommendations. Ensure landlords remain compliant with legislation (EPC, gas safety, EICR, deposit regulations, and Right to Rent requirements). Review and carry out rent reviews and increases. Upsell rent guarantee to those without in the current portfolio.

3. Property Marketing & Administration

Create accurate property listings, ensuring high‑quality photos, descriptions, and compliance with advertising regulations. Manage online property portals and ensure all marketing remains up to date. Liaise with contractors and external suppliers as needed. Review and update property files, ensuring all documentation is complete and legally compliant. Assist in training, mentoring, and supporting junior negotiators and apprentices. Lead by example in achieving KPIs, conversion rates, and service targets. Support the Lettings Manager with departmental tasks where required. Help maintain a positive, motivated, and results‑driven team culture.

5. Compliance & Legal Responsibilities

Ensure all tenancies are processed in line with current legislation and company policies. Verify Right to Rent documentation and assist with referencing requirements if necessary. Maintain accurate records in CRM systems and uphold GDPR standards. Stay updated on changes in lettings law, industry best practices, and regulatory updates.

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