A place to create moments that matter

Location: East, Hybrid with travel Salary: £44,736 per annum Contract: Permanent, 35 hours per week, Monday–Friday

Thousands of families rely on them for a safe, affordable home – and as the housing crisis deepens, their work matters more than ever. Their belief that everyone deserves a place to call home drives everything they do. Together, they champion their customers, support them, and drive positive change.

About the role

As a Senior Leasehold & Homeownership Officer, you’ll bring specialist knowledge to the team and act as the escalation point for complex or high‑risk cases. You’ll advise on lease interpretation, service charges, income, property management, and ASB, ensuring clear and accurate responses for customers.

You’ll coach and support colleagues, helping them handle challenging queries confidently. Your expertise will help deliver one seamless service across mixed‑tenure sites.

Part of something bigger

You’ll support your team while also contributing to a national network of leasehold and homeownership professionals. You’ll share best practice, support organisation‑wide initiatives, and help improve standards across the organisation.