Senior Implementation Analyst – Online Trading & Growth Join to apply for the Senior Implementation Analyst role at Marks and Spencer. As a Senior Implementation Analyst for the Online Trading & Growth team you will own the Adobe Analytics implementation for all M&S web and app properties. You will manage a small team of implementation analysts responsible for the development and maintenance of the Adobe Analytics tracking across the M&S UK, ROI and International websites, in-store web apps and customer-facing iOS and Android mobile applications. You will own the Tealium data-layer and will maintain a living data-dictionary and SDR for reference by users. You and your team will also be called on to assist in the Tealium tag management process for implementing other 3rd party tags and providing cookie/consent-related information to the consent management team. You will coach the Implementation Team, providing guidance and expertise and will manage their workflow (via Jira), enabling them to respond efficiently to tagging requests and related work. The work serves the Fashion, Home, Beauty and Food teams as well as the In-Store Digital Experience team and you will need to be comfortable speaking to all levels of the business from engineers to senior stakeholders. Strong written and spoken communication skills are essential. Responsibilities

Own the end‑to‑end tagging process. Manage the small team of implementation analysts, encouraging their development via training courses and 1:1 coaching. Oversee the team’s backlog via Jira, improving efficiency. Work with Digital Analysts, Marketing, Trading, Merchandising, Personalisation and Growth teams, Product Owners and engineers to understand reporting requirements and make recommendations. Own the templates for tagging specifications, review specs written by the team and ensure a consistent high standard is maintained; maintain a detailed, up‑to‑date data‑dictionary. Oversee the custom code in Tealium tag management system, removing duplication and ensuring high standards. Improve website performance by reducing code and adopting best practices; monitor site performance and work with the Platforms team to identify improvement opportunities. Monitor data quality and proactively highlight any issues before they impact the business users (e.g. using Observepoint and Adobe Alerts). Own the configuration of report suites including processing rules, classifications, etc. Own the management of user access to the tool.

Qualifications

Technically experienced individual with at least 2 years of experience with an enterprise level analytics tool (GA4, Adobe Analytics, or similar), preferably in a retail environment. Experience writing extensions within a tag management tool (Tealium, Ensighten, Adobe Launch). Highly focused on data quality and reliability and able to manage multiple priorities in day‑to‑day work. Excellent documentation skills with proven experience of writing tagging specifications. Good communication skills. Able to explain technical concepts in layman’s terms. Proficient in Javascript, HTML and RegEx.

Seniority Level Mid‑Senior level Employment type Full‑time Job function Information Technology Industry Retail Location London, England, United Kingdom #J-18808-Ljbffr