Butler Rose is working with local government in North West London in their search for an experienced Senior Housing Benefit Officer to focus exclusively on appeals. This is a temporary role up until 31st May 2026, paying up to £30.03 per hour via an umbrella company.

This hybrid role is primarily home-based with occasional office meetings in Harrow, and requires travel to tribunal hearings (several per month). Candidates should ideally live near Harrow, Watford, or London.

Role Purpose

To contribute to the delivery of a high-performing, customer-focused financial assessment service, supporting approximately 21,000 households. The role ensures effective financial assistance towards rent, council tax, and social care costs for vulnerable residents, while maximising service performance and compliance with regulatory standards.

Key Responsibilities:

Manage appeal cases, prepare submissions, and attend tribunal hearings

Respond to appeals queries and escalations

Deputise for the Team Leader and provide guidance to officers

Ensure compliance with housing benefit, council tax, and social care regulations

Requirements:

Minimum 3 years’ experience in Housing Benefit appeals

Strong knowledge of relevant legislation and financial assessment systems (e.g., Northgate, Civica)

Excellent communication, relationship management, and problem-solving skills

Ability to work independently and under pressure

If you are interested in this opportunity and would like further information, please reach out to Cerys Smith or myself.