Senior Engineer - Aftersales Support (Commercial Refrigeration & Air-Conditioning) - west London / Middlesex (with option of hybrid/homeworking up to 2 days per week)

(CANDIDATES FOR THIS ROLE MUST BE ELIGIBLE TO WORK IN THE UK / TRAVEL IN THE EU WITHOUT RESTRICTIONS, EITHER NOW OR IN THE FUTURE)

A new vacancy for an Senior Engineer - Aftersales (COMMERCIAL REFRIGERATION) with UK division of leading global manufacturer of high-efficiency heating and cooling products. The company is looking for a motivated and ambitious individual to provide technical aftersales support to distributors, consultants and end users in the UK & across Europe. The job will cover various aftersales services for products for customers (providing both office and on-site technical support, carrying out product demos & training and delivering presentations). The Senior Engineer - Aftersales (COMMERCIAL REFRIGERATION) will be required to continuously develop his/her knowledge in the technical specification of the company's products. Responsibilities will include planning services for new products, instruction on servicing methods and promoting new air-conditioning and refrigeration products.

Key responsibilities will include:

Technical aftersales support to distributors, consultants and end users. Respond to technical inquiries by e-mail or phone without any delays and attend site visits when required (around 5% travel). Submit reports for technical supports for site visits. Promote new refrigeration products. Introduction of new products highlighting the features and the benefits. Create presentations and enlighten the features and the benefits for customers / distributors. Calculate the products' performance and/or cost-saving benefits. Prepare company technical support documents. Propose ideas to improve technical documents for distributors. Create new service tools Register subsidy schemes / certification programs. Register new products with national subsidy schemes, quality certification schemes and other country requirements. Arrange and support random tests as required. Collect market information / surveys for new products, benchmark and analyse competitors' new products.Key candidate requirements:

An Engineering qualification in a relevant technical discipline (such as HVAC/R, Mechanical Engineering, etc). At least 5yrs experience in technical services or aftersales support role related to HVAC/R products & systems. Knowledge of refrigeration cycle; commercial refrigeration systems; VRF systems; BMS systems. Eligible to work in the UK and travel in the EU without restrictions (either now or in the future). Strong interpersonal and communications skills. Strong problem-solving skills. Understanding of customer requirements. Presentation skills. Knowledge of Microsoft applications (Windows, Word, Excel, PowerPoint)