Senior Account Manager

Permanent | Full-Time | Basingstoke (Hybrid – 3 days onsite, 2 from home)

Commission + Car Allowance + Private Healthcare + 4x Life Assurance

About the Company

Join one of the UK’s leading Electronics Manufacturing Services (EMS) providers, specialising in PCBA manufacturing, supply chain solutions, and specialist electronic components. Serving a diverse mix of industries, the company delivers high-quality, reliable, and cost-effective manufacturing and supply chain services that help customers bring technology to life.

Role Overview

As a Senior Account Manager, you will take ownership of a key customer portfolio, identifying opportunities for growth while ensuring exceptional levels of service. You’ll be the primary point of contact for your accounts, building long-term relationships, aligning internal teams, and ensuring flawless execution of projects from quotation through to delivery.

Key Responsibilities

• Act as the main point of contact for your assigned customer base.
• Build strong, long-term relationships that support sustained business growth.
• Ensure customer requirements and technical expectations are communicated clearly across internal teams.
• Conduct regular meetings, on-site and virtual, to review performance, address ongoing projects and identify new opportunities.
• Identify and nurture new sales opportunities within existing accounts.
• Collaborate with the external sales team to attract new customers.
• Support strategy development for account expansion and increased revenue.
• Lead pricing discussions, contract renewals, and proposal creation.
• Work closely with engineering, procurement, and production teams to ensure seamless delivery of customer projects.
• Track order progress, monitor timelines, and resolve any issues promptly.
• Assist customers with technical enquiries, involving internal specialists when needed.
• Stay informed about market developments, competitor activity, and evolving customer needs.
• Represent the business at trade shows, industry events, and networking opportunities.
• Maintain accurate records of customer communication, project updates, and sales activity in the CRM system.
• Provide management with regular reports, forecasts, and insights on account performance.

Skills & Experience

• Must have a technical understanding of electronics, PCBA, or manufacturing processes.
• Proven experience in account management and customer growth.
• Excellent relationship-building skills across both technical and commercial stakeholders.
• Strong negotiation and contract management abilities.
• Results-driven mindset with a focus on customer satisfaction and revenue.
• Willingness to travel throughout the South of England to meet customers (as and when required).

Thank you for your application. Due to the volume of applications, we receive, unfortunately we are not able to respond to every application personally, therefore, if you have not heard back from us within 5 working days, please assume your application has been unsuccessful. To see our other available vacancies please visit our website.